Privacy Policy
How we handle your information
Last updated October 11, 2026 · Rank Me Higher LLC
Who operates Onboard Voice
Onboard Voice is operated by Rank Me Higher LLC, 1280 Townline Rd, Mundelein, IL 60060. Contact support@onboardvoice.com with privacy questions or requests. This policy covers our website and business phone workspace.
Information used to provide the service
We process account and workspace details, names and email addresses, assigned phone numbers, call and message activity, usage and billing records, support requests, and information you submit to the AI Assistant. Messages, prompts and replies may contain personal information. Do not submit sensitive information that is unnecessary for your work.
How information is used
We use information to create and secure accounts, provision and manage lines, route communications, calculate usage, process payments, answer support requests, investigate misuse and meet legal obligations. Workspace administrators can manage their organization’s users and lines; access depends on the user’s role.
Service providers
We use hosting, authentication, communications, payment, email and AI providers to deliver the service. Stripe handles card payments; we retain billing references and payment status rather than full card numbers. Providers receive information needed for their functions, subject to their applicable terms. An AI request may include relevant activity and conversation context from your authorized workspace.
Messaging consent information
We do not sell SMS opt-in information or share it with third parties for their marketing. Consent and messaging information may be processed by service providers needed to deliver messages, honor opt-outs, prevent abuse or comply with law. Customers remain responsible for their own recipient notices and consent records.
Browser storage and website analytics
The app uses browser storage for sign-in sessions and preferences. Moving to a different app address may require signing in again. When enabled, our Umami analytics helps us understand website visits and page usage. Browser settings can limit storage; blocking essential storage may prevent sign-in.
Retention and security
We retain information for the periods needed to provide service, maintain billing and consent evidence, address disputes and comply with legal obligations. Actual retention depends on the data and context. We use access controls and other safeguards, but no service can promise absolute security.
Your requests
Contact support@onboardvoice.com to request access, correction or deletion of your information, or to ask about applicable privacy rights. We may verify your identity and authority. Some records may need to be retained for legal, billing, security or dispute reasons. If your employer manages your workspace, contact its administrator as well.
Updates
We may update this policy as the service changes. The revision date is shown on this page. Material changes will be communicated where required by applicable law.
Related: Privacy · Terms · SMS Terms · Pricing · Open your workspace